AI-Enhanced Customer Service Automation for Logistics
Resolve 75% of repetitive inquiries automatically with an AI assistant connected to your data.
Challenge
A logistics operator fielded hundreds of repetitive tickets daily. Agents were overloaded and SLAs slipped, hurting customer experience.
Solution
Niotex implemented an assistant tied to shipment tracking, billing, and CRM data. It answered routine questions, prepared drafts for complex ones, and escalated with full context.
Results
Most tickets were resolved instantly. Human agents focused on exceptions and VIP accounts, lifting CSAT by 40% while reducing burnout.
“We didn’t replace agents — we gave them superpowers and our customers noticed.”
Seamless orchestration
Messages, knowledge, and actions in one flow. Track outcomes and iterate quickly.
- Email/chat ingestion
- Knowledge retrieval
- Next-best action
Quality & oversight
Supervisors review samples and tune policies. Everything is measured.
- Rubrics & scoring
- Drift alerts
- Explainable actions
Let’s create your success story
We’ll map your workflow and ship a pilot in weeks.
Book a consultation